The course begins by addressing the nature of problems and the cognitive processes involved in solving them. Learners explore the distinction between routine problems, which can be solved with conventional approaches, and complex or “wicked” problems that require novel solutions. By understanding the structure and dynamics of problems, participants can identify the most effective strategies for generating innovative outcomes. The course emphasizes that problem-solving is not a linear process but an iterative cycle that often requires reframing the problem, exploring multiple perspectives, and experimenting with solutions.

A central component of the course is cultivating divergent thinking, the ability to generate a wide range of ideas and possibilities without immediate judgment. Learners are introduced to a variety of creative techniques, including brainstorming, mind mapping, SCAMPER (Substitute, Combine, Adapt, Modify, Put to another use, Eliminate, Reverse), and lateral thinking exercises. These tools encourage participants to break free from habitual thinking patterns, uncover hidden opportunities, and approach problems from multiple angles. Alongside divergent thinking, the course also develops convergent thinking skills, teaching learners how to critically evaluate, refine, and implement ideas effectively.